Effect of workplace deviance on employee job engagement in telecommunication companies in Kaduna state - Nigeria

Abstract

Managing employee deviant behaviors at work presents managers with a number of difficulties, which has grown to be a serious issue since it can have an impact on employee job engagement. This study examined the effect of workplace deviance on employee job engagement in Kaduna State's telecommunication enterprises. This study used questionnaires to collect data from
primary sources, and the statistical tool Partial Least Square Structural Equation Modeling (PLS SEM) was used to analyze the data. The study's findings showed that while interpersonal deviance has no impact on job engagement, organizational deviance has a negative impact on employee job engagement. The study’s findings indicated that organizational work place deviance is crucial to the Telecommunication companies as it can influence how employees become engaged or disengaged in the organizations’ activities. The study concludes that while interpersonal deviance may not significantly disrupt engagement levels, organizational
deviance poses a substantial threat to employee productivity and organizational performance. The study recommends that the telecommunication companies should therefore pay more attention to organizational deviance than interpersonal deviance in order to enhance job engagement of the employees.